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Our Guarantee

We guarantee that your order will be received free from defects or damage, and personalized as you requested, or we will replace your order or issue you a full refund.

If we promise a due date and it is too late for your event and you no longer need the item we will refund your order in full.

We take great pride in providing the highest quality products on the market. If you are not fully satisfied with your order, we will look into the issue and work hard to resolve it or find a similar product to your liking. Our quality control process insures that every product we sell has been specifically chosen for its durability, quality and effectiveness.

If your order is not printed to your exact specifications, we will reprint the order at no cost to you, or work with you to ensure a satisfactory result.

We can’t be responsible if you provide us with the wrong artwork or approve a wrong proof, however in such cases we will work with you to ensure a satisfactory result.

We do reserve the right to see a sample of the item in question if there is an issue with quality or damage.

We know value is the driving factor when you buy your promotional products. Shop around and come back and let us know if anyone is offering a lower price. We'll beat it and give you superior customer service. That's the Imprints2GO advantage. So join the growing number of satisfied customers that have made Imprints2GO one of the fastest growing promotional product companies in America. The "Lowest Price Guarantee" applies only to online promotional product retailers that have the identical product or products in stock at identical quantities with identical imprint methods and colors. The "Lowest Price Guarantee" is ultimately at the discretion of Imprints2GO, who will at all times act reasonably and in good faith. When requesting a price match, please be aware that prices will be compared on the following criteria:
• Prices are compared on product price where comparisons include the product plus handling and delivery charges when calculating the competitor's total price.

• The "Lowest Price Guarantee" does not apply when you use coupons, promotional codes or "Free Gift" offer on the order.

• The "Lowest Price Guarantee" is limited to up to 24 hours of confirmation of the sale of the relevant product, goods or service and must be delivered to the same address. • The "Lowest Price Guarantee" is subject to change at any time.

. Excludes ad errors or misprints.

To apply the "Lowest Price Guarantee" to your order, contact us by phone: 1-518-495-1641 or e-mail: customerservice@imprints2go.com with the product/order information and competitor's quote. Offer based on availability of product.
If you are not satisfied with your order for any reason, please contact us at: 1-518-495-1641 within 10 days of receipt of delivery.

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